Terms of Service

1.The service

Workflow is a screen-aware assistant that learns an organization’s internal tools from its documentation and guides employees through tasks. We may update, improve, or modify features of the Service over time.

2.Accounts and access

The Service is licensed to your organization on a per-seat basis. Your administrators are responsible for managing users, assigning seats, and keeping account credentials confidential.

You are responsible for activity that occurs under your accounts and for ensuring that authorized users comply with these Terms.

3.Acceptable use

You agree not to use the Service to do any of the following:

• Violate any law or the rights of others, including intellectual-property rights.
• Upload content you do not have the right to use, or that is unlawful or harmful.
• Attempt to disrupt, reverse-engineer, or gain unauthorized access to the Service.
• Resell or provide the Service to third parties except as expressly permitted.

4.Customer data and privacy

You retain all rights to the documents and data you provide (“Customer Data”). You grant us a limited license to process Customer Data solely to provide and support the Service.

Our handling of personal information is described in the Privacy Policy, which forms part of these Terms. Screen sharing is consent-based, and screen content is not recorded or stored.

5.Fees and payment

Fees are set out in the ordering document or plan agreed with your organization. Unless stated otherwise, fees are billed in advance, are non-refundable except as described in our Refund Policy, and are exclusive of applicable taxes.

6.Intellectual property

The Service, including its software, design, and content (excluding Customer Data), is owned by us and our licensors and is protected by intellectual-property laws. We reserve all rights not expressly granted.

7.Confidentiality

Each party may receive confidential information from the other. The receiving party will protect it with reasonable care and use it only to perform under these Terms.

8.Warranties and disclaimers

The Service is provided “as is” to the fullest extent permitted by law. We do not warrant that guidance will be error-free or that the Service will be uninterrupted. You remain responsible for verifying outcomes of any guided task.

9.Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, or consequential damages, and each party’s aggregate liability is limited to the fees paid for the Service in the twelve months preceding the claim.

10.Term and termination

These Terms apply for as long as you use the Service. Either party may terminate for material breach that remains uncured after a reasonable notice period. On termination, your right to use the Service ends and, on request, we will delete or return Customer Data as described in the Privacy Policy.

11.Changes to these terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice. Continued use of the Service after changes take effect constitutes acceptance.

12.Contact

Questions about these Terms can be sent to legal@zekara.com.