Legal
Refund Policy
Last updated July 4, 2026
Sample content — review with counsel before launch. This document is a placeholder and is not legal advice.
This Refund Policy describes how subscriptions, cancellations, and refunds work for the Workflow product and related services (the “Service”). It supplements the Terms of Service and any ordering document agreed with your organization.
1.Subscriptions and billing
The Service is provided on a subscription basis and billed in advance for the agreed term (for example, monthly or annually). Unless your order states otherwise, subscriptions renew automatically for successive terms.
2.Cancellations
You may cancel renewal at any time before the end of your current term. Cancellation stops future charges; it does not retroactively refund the current term except as described below.
3.Refund eligibility
If the Service is materially unavailable due to our fault for a sustained period, or if applicable law requires a refund, we will provide a pro-rated refund for the affected period. Refund requests should be made within 30 days of the charge in question.
4.Pilots and trials
Where a pilot or trial is offered, it is provided at no charge for the stated period and is not eligible for a refund. Any conversion to a paid plan is governed by your ordering document.
5.Non-refundable items
The following are generally non-refundable:
- Fees for terms already elapsed.
- One-time onboarding or professional-services fees, once performed.
- Charges arising from misuse or violation of the Terms.
6.How to request a refund
To request a refund, contact billing@zekara.com from an authorized administrator account and include your organization name and the relevant invoice. We may ask for additional details to process the request.
7.Processing time
Approved refunds are issued to the original payment method. Depending on your provider, it may take several business days for the refund to appear.
8.Contact
Billing and refund questions can be sent to billing@zekara.com.